Refund & Return Policy
Our Commitment to You
At Homehaven, we stand behind the quality of our products. If you receive a defective or damaged item, we're here to make it right.
What We Accept
We accept returns for items that are defective or damaged upon arrival. Due to the nature of our fulfillment process, we are unable to accept returns for non-defective items or orders where the customer has changed their mind.
How to Request a Return
If your item arrived defective or damaged, please contact us at mytelsd@gmail.com within 7 days of delivery with the following:
- Your order number
- A description of the defect or damage
- Photos clearly showing the issue
We will respond within 1-2 business days with next steps.
Refund Process
Once your claim is reviewed and approved, we will either:
- Send a free replacement, or
- Issue a full refund to your original payment method within 5-10 business days
You will not be required to return the defective item in most cases.
Non-Returnable Items
- Items that are not defective or damaged
- Items where a return request is made more than 7 days after delivery
- Items that have been used, altered, or damaged by the customer
Exchanges
We do not offer direct exchanges. If you received a defective item and would like a different product, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about our return policy, please reach out:
Email: mytelsd@gmail.com
Website: gethomehaven.com